Mix and Match

Shipping policy

We are committed to delivering your orders safely, quickly, and reliably across Pakistan. Please read our shipping policy carefully before placing an order.

1. Delivery Coverage

We currently deliver nationwide across Pakistan, including:

  • Karachi
  • Lahore
  • Islamabad
  • Rawalpindi
  • Faisalabad
  • Multan
  • Peshawar
  • Quetta
  • Sialkot
  • Gujranwala
  • And other cities serviced by our courier partners.

At this time, we do not offer international shipping unless specifically mentioned on a product page.

2. Order Processing Time

  • Orders are usually processed within 24–48 hours after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, Eid holidays, or peak seasons, processing may take slightly longer.

3. Estimated Delivery Time

Estimated delivery times after dispatch:

Location Delivery Time
Major Cities 2–4 working days
Smaller Cities 3–6 working days
Remote Areas 5–8 working days

Delivery times may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Political or operational disruptions
  • High order volume periods

Nationwide courier delivery in Pakistan commonly ranges between 2–5 working days depending on location and courier partner.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most areas in Pakistan.

Please note:

  • Customers must be available at the provided address to receive the parcel.
  • Orders may be confirmed via call, SMS, or WhatsApp before dispatch.
  • Repeated fake or refused COD orders may result in future order restrictions.

COD remains the most common payment method for Pakistani ecommerce stores in 2026, but sellers often verify orders before shipping to reduce return losses.

5. Shipping Charges

Shipping charges are calculated at checkout.

Typical shipping structure:

  • Free shipping on selected products or promotional offers
  • Standard delivery fee for low-value orders
  • Additional charges may apply for remote areas or oversized parcels

6. Order Tracking

Once your order is dispatched, you will receive:

  • A tracking number via SMS, email, or WhatsApp
  • Courier details for tracking your parcel online

Customers can track their shipment using the courier’s tracking portal.

7. Failed Delivery Attempts

If delivery fails because:

  • The customer is unavailable
  • The address is incomplete or incorrect
  • The customer refuses the parcel

The courier may attempt re-delivery. After multiple failed attempts, the parcel may be returned to us.

Additional shipping charges may apply for re-shipment.

8. Damaged or Missing Items

If your parcel arrives damaged or incomplete:

  • Contact us within 24 hours of delivery
  • Share clear photos/videos of the parcel and products
  • Our support team will review the issue and provide a replacement or solution if applicable

9. Dropshipping Notice

As a dropshipping store:

  • Some products may be shipped directly from third-party suppliers or warehouses
  • Packaging may vary depending on supplier logistics
  • Certain items may arrive separately if ordered together

We work with trusted suppliers and courier partners to ensure smooth delivery experience.

10. Delays Beyond Our Control

We are not responsible for delays caused by:

  • Courier operational issues
  • Natural disasters
  • Political unrest
  • Customs or government restrictions
  • Strikes or transportation disruptions

However, we will always try to assist customers in tracking and resolving delayed shipments.

11. Contact Us

For shipping-related questions or support, contact us:

jawadsaleem366@gmail.com